Shipping and Returns
We want you to be happy with your purchase, so we designed our Returns Policy to make it easy for our customers.
If, for any reason, you are not completely satisfied with your purchase, you have 10 calendar days, from the moment your items are marked as delivered by the shipping carrier, to notify us of your return request. Once return authorization is issued, your items must be returned to our store location within next 10 calendar days. Shipping and handling is non-refundable. All merchandise must be returned in new condition, unworn, unwashed, and with original tags attached and in the original item container when applicable.
Customers who fail to return their orders within 10 days from receiving return authorization will be issued store credit. Please note that no returns will be accepted after 30 days from the date of return authorization. Because of fees involved, authorized returns of orders paid for using PayPal will be issued store credit.
To return an item, login in to your account and click the link for an RMA Number. You may also contact us at fifthregionofficials.com or by phone to obtain an authorization.
Please note that the following items are non-returnable, non-refundable:
- Personalized or customized item(s) such as alterations & Gift Certificates
- Items that are not in their original condition (including tags removed when applicable)
- Items shipped outside of continental U.S.
- Personal items such as protective cups, athletic supporters, etc.
In the rare event that the item(s) you ordered arrived defective, damaged or to report any other issue, you must notify us via email no later than 2 calendar days after they were marked as delivered by the shipping carrier.
Authorized Returns shall be shipped to:
Fifth Region Officials Supplies
624 N. 3rd St., Suite 100
Bardstown, KY 40004
Please note that it may take up to 5 business days for your credit to be issued once your return is received and processed. Also, please keep in mind that it can take longer for a credit to post to your account, depending on the processing speed of your financial institution.
Domestic Shipping Policy
FedEx and/or USPS typically require 2-4 business days to deliver the items within the continental U.S. Custom-made products may require additional processing time over and above the estimated delivery times. We process and ship most of our orders within 1-2 business days to the continental U.S. via USPS, unless you choose a different mode of transportation. If you need an item to be delivered faster, please email us at fifthregionofficials.com or call us at (502) 348-9918 and we will provide a quote for another shipping method that meets your requirements.
You are responsible for providing an accurate and deliverable shipping address. Please note that we are not responsible for any packages lost or delayed as a result of address errors made by you. Any shipment showing as "delivered" by the shipping agency constitutes successful delivery for which no claims of "no-delivery" can be made. If you would like to have your package shipped with signature required upon delivery, please let us know by leaving such request in the comments section of the checkout. This requires additional charges to your account.
International Shipping Policy
We ship internationally to a few select countries. If we do not ship to your country, you will get a message informing you we will not be able to fulfill your order. If you requested to have your items shipped outside of the United States to a country we serve, please know that you are additionally responsible for any applicable customs fees, including duties, taxes, brokerage fees and any other fees associated with customs clearance at the border. All internationally shipped orders are non-refundable, including any custom charges and fees. Most countries regulate the type and quantity of products that may enter through their borders. While sporting goods are generally not restricted and do not require special import license if purchased for a personal use and in small quantities, you should be familiar with your country's import requirements as you are solely responsible for obtaining any necessary permissions to receive your items. We reserve the right to charge 30% restocking fee on all items rejected/refused/unclaimed by you or at the border. Any and all shipping costs associated with warranties on products shipped internationally are your responsibility. Non-receipts of goods shipped internationally must be reported to us within 30 days of the date the order was placed, so we can have opportunity to file claim with the carrier. After said 30 days the customer will assume responsibility for any non-delivered goods. In the event that the item(s) you ordered arrived defective or damaged, you must report it to us via email no later than 2 calendar days after they were delivered.
We take great strides to keep a full line of inventory throughout the year. In the event that an item needs to be backordered, we will make every effort to ship the product as quickly as possible, and we will pay the extra freight charges that incur (special orders, embroidery, alterations, or application of numbers or plackets do not apply). We will not accept backorders for items when delivery time is uncertain or when the scheduled delivery is not in the near future. CLOSEOUT and SALE items will not be backordered and are sold out permanently when gone. We will inform you and give you the option to choose another similar item at the regular price on our web site or a refund for the out of stock item.
Prices subject to change without notice.