Shipping and Returns
We do not offer Free Returns. Our prices are far cheaper than our competitors. You as a customer pay more at check-out with other companies for Free Returns (to cover the cost of others who return items). We feel that since most do not return items, those customers should not pay more at check-out so the company can offer Free Returns. It is far cheaper for the customer to, on occasion, pay for their returns when they happen versus on every order they purchase.
If, for any reason, you are not completely satisfied with your purchase, you have 10 calendar days, from the moment your items are marked as delivered by the shipping carrier, to notify us of your return request. Once return authorization is issued, your items must be returned to our store location within next 10 calendar days. Original shipping and handling is non-refundable. All merchandise must be returned in new condition, unworn, unwashed, and with original tags attached and in the original item container when applicable.
Customers who fail to return their orders within 10 days from receiving return authorization will be issued store credit. Please note that no returns will be accepted after 30 days from the date of return authorization. Because of fees involved, authorized returns of orders paid for using PayPal will be issued store credit.
To return an item, login in to your account and click the link for an RMA Number. You may also contact us at fifthregionofficials.com or by phone to obtain an authorization.
Please note that the following items are non-returnable, non-refundable:
- Personalized or customized item(s) such as alterations (hemmed pants, custom embroidered shirts) & Gift Certificates
- Items that are not in their original condition (including tags removed when applicable)
- Items shipped outside of continental U.S.
- Personal items such as protective cups, athletic supporters, etc.
In the rare event that the item(s) you ordered arrived defective, damaged or to report any other issue, you must notify us via email no later than 2 calendar days after they were marked as delivered by the shipping carrier.
Authorized Returns shall be shipped to:
Fifth Region Officials Supplies
624 N. 3rd St., Suite 101A
Bardstown, KY 40004
Please note that it may take up to 5 business days for your credit to be issued once your return is received and processed. Also, please keep in mind that it can take longer for a credit to post to your account, depending on the processing speed of your financial institution.
Domestic Shipping Policy
Shipping Within 1-2 Business Day
Tracking from FedEx and USPS (Read below for details)
This page is being provided to help understand how we ship items. Be aware that peak season does change some our time frame because of the extra volume.
We strive to ship items within 1-2 business days (except orders eligible for free shipping, which may take 2-3 additional business days). Be aware that during peak season and if you have customized/altered items, delivery times will be longer. Orders placed with our Free Shipping Offer are shipped using the USPS most economical mode of transportation available. Longer delivery times usually accompany our Free Shipping. If you are in need of your items in a more timely manner, we suggest not to choose Free Shipping.
Altered and Embroidered Items
Altered items such as hemmed pants take an extra 5-7 working days as noted upon ordering. More during peak season. This date cannot be changed by choosing a quicker shipping option such as USPS Express Mail 1-2 days or Next Day. Time is needed for alterations and once completed, we will ship the items in the mode you chose (Express 1-2 Days, etc). Keep in mind that hemmed pants cannot be returned, refunded or exchanged. Do not choose a faster delivery option expecting your altered items to ship sooner. Embroidered items may take longer to ship depending on current inventory levels and volume of orders. Most items are in stock but during peak season, but some items may need to be altered prior to shipping. We cannot guarantee shipping times for altered, custom made or embroidered items.
Please consider rare extreme weather conditions and all holiday schedules that may change the delivery times of your order.
We ship each business day except for New Years' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. At times, our holiday schedule changes so please be aware of any posted holiday schedule.
Never wait until the last minute before any holiday. We suggest allowing at least a couple of extra days around holiday's, more for the Christmas holiday. Many carriers suggest planning two weeks before Christmas to insure your packages will deliver in time.
Be aware that even though USP Priority Mail and FedEx Ground stipulate delivery times, they are not guaranteed.
- Non-Guaranteed Options
FREE Shipping, FedEx Ground, USPS Priority Mail & First-Class Mail
- Guaranteed Options
FedEx 2nd Day Air
FedEx Next Day Air
Shipping costs for USPS are determined at checkout. FedEx deliveries are usually quoted upon request.
APO (MILITARY BASES)
Any APO orders, will be shipped by USPS. Good APO addresses are required. Good APO address practices can be found on the USPS web site.
We only use USPS Priority Mail International for International Shipments to a select few countries. You will be notified if we do not offer service to your specific country.
USPS International Priority Mail (typically 6-10 business days/not guaranteed/tracking stops at the US Border), USPS Express Mail International (typically 3-5 business days/not guaranteed/tracking stops at the US Border).
We suggest to allow 1-2 additional days to ship your order due to completion of custom forms.
WE HAVE NO CONTROL OVER THE COSTS OF DUTIES AND FEES THAT YOU MAY BE REQUIRED TO PAY OR THE TIME YOUR ORDER MAY BE HELD IN CUSTOMS BEFORE DELIVERY.
Please ensure that your ship-to address is the address on file with your credit card company as we do not ship international orders where the ship to and bill to addresses are different. We do not ship to freight forwarders or freight forwarder warehouses. If, in our search of suspected freight forwarder warehouse deliveries, we suspect possible fraud, we will cancel orders without notice.
Your order page will contain any tracking information. E-mails are also sent as your order progresses from processed to shipped to delivered, all with relevant tracking information.
REFUNDS FOR SHIPPING
Sorry, but we cannot refund any shipping charges unless the problem originated here. This means that if you return or refuse any package then you will be credited for the items in your order (as long as it is within our return guidelines) but NOT for your shipping charges. The reason is simple: UPS and USPS charge us to ship your package and do not provide refunds to us on returns or refusals.
We take great strides to keep a full line of inventory throughout the year. In the event that an item needs to be backordered, we will make every effort to ship the product as quickly as possible, and we will pay the extra freight charges that incur (special orders, embroidery, alterations, or application of numbers or plackets do not apply). We will not accept backorders for items when delivery time is uncertain or when the scheduled delivery is not in the near future. CLOSEOUT and SALE items will not be backordered and are sold out permanently when gone. We will inform you and give you the option to choose another similar item at the regular price on our web site or a refund for the out of stock item.
Prices subject to change without notice.